Privacy Policy

This Privacy Policy explains how SofiShop ("we," "us," "our") collects, uses, and protects your personal data when you visit or make a purchase through www.sofihouse.shop (hereinafter referred to as the "Site").

By using our Site, you agree to the terms described in this Policy. If you do not agree, please discontinue using the Site.

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1. What information we collect

We collect personal data for the purpose of fulfilling orders and providing services. This may include:

Identification data:
name, phone number, email address.

Shipping and payment data:
address, postal code, payment confirmation.

Order history and communication:
messages, inquiries, or feedback you send us.

Technical information:
IP address, browser type, device, and pages visited, collected automatically through cookies.

We do not collect sensitive personal data and do not process information about minors.

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2. How we use your information

We use your personal data for:

• processing and fulfilling orders;

• communication regarding purchases, returns, or inquiries;

• providing customer support;

• improving Site performance and marketing effectiveness;

• preventing fraud or misuse.

We may use aggregated, non-identifying information for analytics and business improvement.

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3. Data sharing

We share personal data only when necessary for the operation of our business, including with:

• Shopify Inc. – e-commerce platform;

• payment service providers – for secure payment processing;

• courier companies – for order delivery and tracking;

• advertising platforms (Meta, TikTok, Google) – with provided consent for personalized advertising.

We do not sell or rent personal data.

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4. Cookies

The Site uses cookies to ensure proper functionality and improve user experience.

You can manage cookie settings through your browser. Disabling them may affect the Site's operation.

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5. Retention period

We store personal data only for the period necessary to perform services, comply with legal obligations, or resolve disputes.

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6. Your rights

Under applicable law (including GDPR), you have the right:

• to access your personal data;

• to rectification or erasure;

• to restriction of processing;

• to object to processing;

• to withdraw consent for marketing communications.

To exercise your rights, please contact us at:
sales.sofihouse@gmail.com

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7. Security

We implement technical and organizational measures to protect personal data from unauthorized access, alteration, or disclosure.

However, no online system can guarantee absolute security.

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8. International transfers

Your data may be processed outside your country (including through Shopify or logistics partners).

All transfers are carried out in accordance with applicable personal data protection standards.

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9. Changes to the policy

We may periodically update this Privacy Policy. The current version will always be available on this page with the date of the last update indicated.

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10. Contact

Company: Sofi House EOOD (SofiShop)
Country: Bulgaria
Address: 27A "Akademik Andrey Sakharov" str., apt. 16, 9009, Varna, Bulgaria
Email: sales.sofihouse@gmail.com
Phone: +359 886 176 394